New Harbor DWC LLC ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our real-estate brokerage services in Dubai and the wider UAE. This policy complies with the UAE's Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and the EU GDPR where applicable.
1. Information We Collect
- Contact details: name, email, phone/WhatsApp number, nationality.
- Enquiry data: property preferences, budget, viewing dates, move-in date.
- KYC / Ejari docs: Emirates ID, passport copy, visa, employment letter (only when required for lease).
- Payment metadata: last-4 card digits and transaction refs processed by Stripe (we don't store full card numbers).
- Website analytics: cookies, IP address, browser, pages visited.
2. How We Use Your Information
- To match you with suitable rental properties and schedule viewings.
- To draft, execute and register lease agreements with the Dubai Land Department / Ejari.
- To process refundable deposits and rental payments via Stripe.
- To communicate with you via phone, WhatsApp (+971 50 179 6116) or email.
- To comply with UAE Anti-Money-Laundering (AML) obligations and RERA regulations.
3. Legal Basis
We process personal data on the basis of (a) your explicit consent, (b) performance of a contract, (c) compliance with UAE legal obligations, and (d) our legitimate business interests.
4. Sharing of Data
- Landlords and property owners — solely to conclude your rental agreement.
- Government bodies — Dubai Land Department, Ejari, DEWA and RERA as required by law.
- Service providers — Stripe (payments), Web3Forms (form delivery), Google Maps (location).
- We never sell your personal data to third parties.
5. Data Retention
Enquiry data is kept for 24 months. Executed lease documents are retained for 7 years to satisfy UAE statutory requirements.
6. Your Rights
You may request access, correction, deletion, restriction of processing, or portability of your personal data at any time by writing to info@newharbordwc.com. We aim to respond within 30 days.
7. Cookies
Our website uses essential cookies to remember your filters and preferences. Analytics cookies are only set with your consent.
8. Security
We use industry-standard encryption (TLS 1.3), access controls, and Stripe PCI-DSS certified infrastructure to protect your data.
9. Contact the Data Controller
New Harbor DWC LLC
Business Centre 3, 3A Business Park, Dubai, UAE
Email: info@newharbordwc.com
Phone / WhatsApp: +971 50 179 6116
Last updated: January 2026